At Laura Automotive Group, our top priority is the health and safety of our customers. We are committed to providing an excellent car buying or service experience while maintaining the highest standard of cleanliness and sanitation. We understand that these are difficult times, and we have taken extra steps to ensure the protection of our employees and customers.
Among the steps we have taken to mitigate risk in our dealerships:
- Right now, our physical showroom and sales department are open by appointment only until further notice. We have taken this step to reduce person-to-person contact as much as possible. We do our best to ensure all vehicle information is presented clearly and concisely online so that customers can feel comfort knowing that what they see is what they get, including the price advertised.
- We have installed hand sanitizer stations abundantly throughout each of our dealerships, so that they are no more than a few steps from any customer or employee.
- We are sanitizing all customer and employee areas constantly to reduce any possible risk as much as possible.
- We have discontinued many of the amenities we normally enjoy providing our customers due to risk, such as snack areas, communal coffee areas, and complimentary beverage refrigerators.
- We have provided antibacterial soap in all bathrooms, as well as hand sanitizers.
- We are sanitizing each and every vehicle after they have been driven by an employee or customer including test drives and service loaner vehicles.
- For any elderly or medically vulnerable individuals, we are providing pickup and drop off services of service vehicles.
As the situation continues to develop, we too will continue to make changes necessary to provide a seamless experience to our customers while keeping them safe.
We will continue to conduct business over the phone and internet. Please take comfort in knowing that we here at the Laura Automotive Group are committed to providing the safest car buying experience possible to each and every one of our customers.
Thank you for your business, and thank you for choosing Laura Automotive Group.
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